Legal information
1. Scope and Provider
1.1 Provider
These General Terms and Conditions (hereinafter "GTC") apply to all contracts for the booking of language courses and other course formats (e.g. Crime Reading Club, Project Simulation Lab) concluded between
Tatiana Beckmann
trading under the names "NALEX German Practice" and "NALEX LAB"
c/o IP-Management #5094
Ludwig-Erhard-Str. 18
20459 Hamburg
Germany
Telephone: +49 152 0925 0609
Email: info@nalex-german.de
Website: https://nalex-german.de
(hereinafter "Provider") and users of the website https://nalex-german.de, or those booking a course (hereinafter "Participant" or "Customer").
1.2 Scope of Application
These GTC apply both to consumers within the meaning of Section 13 of the German Civil Code (BGB) and to businesses within the meaning of Section 14 BGB, unless an express distinction is made between the two groups below.
1.3 Conflicting Terms
Any terms of the Customer that conflict with or deviate from these GTC are not recognised, unless the Provider has expressly agreed to their validity in writing or in text form.
1.4 Amendments
These GTC apply in the version published on the website at the time of the respective booking.
2. Subject Matter of the Contract
2.1 Course Offering
The Provider offers the following services via the website https://nalex-german.de:
- Online group language courses in German as a foreign language at various proficiency levels (including A2, B1/B2, C1) in the form of live video conference courses with a limited number of participants,
- the "Crime Reading Club" as an optional supplementary format at various proficiency levels (A2, B1, B1+/B2+, B2+/C1),
- the "Project Simulation Lab" for engineers and technical professionals,
- as well as access to the NALEX Train App and the associated learning platform as part of the respective booked courses.
2.2 Description of Services
The specific content, dates, times, course duration, group size, and prices of the respective courses are set out in the service description on the relevant booking page at the time of booking. This information forms part of the contract.
2.3 Mode of Delivery
Unless expressly stated otherwise on the relevant booking page, all courses are delivered entirely online via a suitable video conferencing platform. To participate, the Participant requires an internet-capable device, a stable internet connection, and a functioning microphone; a camera is recommended but not mandatory, unless stated otherwise on the booking page.
2.4 Group Size and Minimum Number of Participants
The maximum group size and the minimum number of participants are specified in the respective course description on the booking page and form part of the contract.
If the stated minimum number of participants has not been reached no later than five calendar days before the course start date, the Provider is entitled to cancel the course or postpone the course start to a later date.
In the event of a postponement, the Participant will be informed of the new date without undue delay. If the Participant is unable to attend on the replacement date, the Participant may withdraw from the contract and will receive a full refund of all payments already made.
In the event of a cancellation, all payments already made will be refunded in full without undue delay.
Further claims shall exist only where they are mandatorily provided for by law.
3. Conclusion of Contract
3.1 Offer and Booking Process
The presentation of courses on the website does not constitute a binding offer by the Provider, but rather a non-binding invitation to the Customer to submit an offer to book (invitatio ad offerendum).
By clicking the respective booking button ("Book now" or "BOOK NOW") and completing the payment process via the payment service provider made available, the Customer submits a binding offer to conclude a contract for the selected course.
3.2 Conclusion of Contract
The contract is concluded when the Provider accepts the Customer's booking by means of a confirmation email. This confirmation email is generally sent to the Customer's stated email address within 24 hours of receipt of payment and contains, in particular, the access link to the video conference as well as, where applicable, further course materials.
3.3 Storage of the Contract Text
The Provider does not separately store the text of the contract, and it is no longer accessible to the Customer via the website once the booking process has been completed. However, the Customer receives the essential contract details (including course title, price, and date) with the confirmation email and, where applicable, with the payment confirmation from the payment service provider used.
3.4 Booking without Registration
A booking can generally be made without prior registration of a customer account. Insofar as the Provider offers a customer account, the provisions of the Privacy Policy apply in addition.
4. Prices and Payment Terms
4.1 Prices
The prices stated on the relevant booking page at the time of booking apply. The stated course prices are final prices. In accordance with Section 19 of the German VAT Act (UStG) (small business regulation), the Provider does not separately state value-added tax.
4.2 Payment Methods
The Customer may generally choose between the following payment methods, insofar as these are offered on the relevant booking page:
a) PayPal Checkout
Where payment is made via PayPal, payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A. The terms of use of PayPal apply in addition. The purchase price is due immediately upon completion of the booking process.
b) Advance Payment by Bank Transfer
Where payment is made in advance, the invoice amount must be transferred within 5 business days of receiving the payment request and the bank details provided. The course place is reserved only once payment has been received in full by the Provider. If payment is not made within this period, the Provider may withdraw from the contract and allocate the course place to another customer.
c) Invoice Payment for Businesses
For business customers (businesses within the meaning of Section 14 BGB), the Provider may, on a case-by-case basis, offer purchase on invoice. In this case, the invoice amount is due for payment without deduction within 14 days of the invoice date, unless a different payment term is stated on the invoice. The granting of purchase on invoice is at the sole discretion of the Provider and may be made subject to a prior credit check.
4.3 Default of Payment
If the Customer defaults on a due payment, the Provider is entitled to charge default interest at the statutory rate (Section 288 BGB). In relation to consumers, this applies subject to the statutory requirements for default to occur.
4.4 Set-Off and Right of Retention
The Customer is only entitled to set off claims where the counterclaims have been legally established, are undisputed, or have been acknowledged by the Provider. The Customer may only exercise a right of retention insofar as the counterclaim is based on the same contractual relationship. This provision does not apply to consumers.
5. Course Delivery, Course Materials, and the NALEX App
5.1 Access to the NALEX Train App
With every course booking, the Participant receives access to the NALEX Train App and the Provider's associated learning platform for the duration of the respective course. The scope and functionality are set out in the respective course description.
5.2 External Course Materials
For certain course formats, in particular the Crime Reading Club, the Participant is required to independently purchase external reading materials (e.g. titles published by Klett Verlag). This is expressly indicated on the relevant booking page. The purchase of such external materials is made at the Participant's own expense directly from the respective provider of the materials; any corresponding purchase contract is concluded exclusively between the Participant and the respective third-party provider.
5.3 Usage Rights to Course Materials
All course documents, materials, and content of the NALEX Train App and the learning platform provided by the Provider are protected by copyright. The Participant is granted a simple, non-transferable, and non-sublicensable right of use for the sole purpose of personal participation in the booked course. Reproduction, distribution, making available to the public, or disclosure to third parties, even in part, is not permitted without the Provider's prior written consent.
5.4 Recordings
Recording of live sessions by participants (video, audio, or screen) is not permitted without the prior express consent of all participants and the Provider.
5.5 Rescheduling for Good Cause
The Provider reserves the right to reschedule individual course sessions at short notice for good cause (e.g. illness of the course instructor, technical faults) or to conduct them with an equivalent substitute instructor. The Provider will inform the Customer of this without undue delay and, where possible, offer an alternative date.
6. Cancellation and Right of Withdrawal
6.1 Statutory Right of Withdrawal for Consumers
Consumers within the meaning of Section 13 BGB have a statutory right of withdrawal in accordance with the Provider's separate withdrawal instructions, which are available on the Provider's website and form part of these GTC. In particular, the Provider points out that the right of withdrawal may expire prematurely upon full performance of the service if the Participant has expressly consented to the early commencement of performance and has, at the same time, confirmed their knowledge of the associated loss of the right of withdrawal (Section 356 (5) BGB).
6.2 Contractual Cancellation
Independently of, and in addition to, the statutory right of withdrawal, the Provider grants the Customer the following contractual cancellation option:
a) Free Cancellation up to 7 Days before Course Start
If the booking is cancelled no later than 7 days before the respective course start, the course fee already paid will be refunded in full.
b) Rebooking in the Case of Later Cancellation
If cancellation occurs after this point but still before the course start, there is no entitlement to a refund of the course fee. In this case, the Provider may offer the Customer the option of rebooking to a different date or a comparable course type. There is no entitlement to a rebooking; the decision on whether to offer a rebooking is at the sole discretion of the Provider.
c) Exclusion of Refunds after Course Start
Once the booked course has commenced, a refund of the course fee is excluded. This is subject to the statutory right of withdrawal under Section 6.1, which remains unaffected by this provision.
The cancellation or rebooking request must be declared via the contact form on the website or by email to info@nalex-german.de in text form, stating the name, the booked course date, the time of booking, and the subject line "Cancellation" or "Rebooking". The Provider will confirm receipt without undue delay by email.
6.3 Refunds
Refunds under this Section 6 will be made using the same means of payment used for the original transaction, unless expressly agreed otherwise with the Customer. Refunds will be made without undue delay, and in any event within 14 days of receipt of the respective declaration or fulfilment of the other requirements of the respective provision.
6.4 No Application to Businesses
The provisions of this Section 6, in particular the statutory right of withdrawal under Section 6.1, do not apply to bookings made by businesses within the meaning of Section 14 BGB acting in the exercise of their trade, business, or profession. The Provider and the business customer may agree on terms deviating from the contractual cancellation option under Section 6.2 on a case-by-case basis.
7. Obligations of the Participant
7.1 Technical Requirements
The Participant is responsible for ensuring, at their own expense, the technical requirements necessary for participation in an online course (internet-capable device, stable internet connection, functioning microphone). The Provider assumes no responsibility for disruptions arising from the Participant's technical equipment or internet connection.
7.2 Punctual Attendance
The Participant is required to arrive punctually for the agreed course sessions. There is no entitlement to make up missed course sessions unless expressly agreed otherwise.
7.3 Conduct during the Course
The Participant undertakes to behave respectfully towards the course instructor and the other participants. The Provider reserves the right to exclude a participant from further participation in the course, following a prior warning, in the event of serious or repeated breaches of this obligation; in such a case, there is no entitlement to a refund of the course fee insofar as the exclusion is attributable to the Participant.
8. Liability
8.1 Liability of the Provider
The Provider is liable without limitation for damages arising from injury to life, body, or health resulting from an intentional or negligent breach of duty by the Provider, its legal representatives, or vicarious agents, as well as for any other damages resulting from an intentional or grossly negligent breach of duty by the Provider, its legal representatives, or vicarious agents.
8.2 Liability for Slight Negligence
In the case of a slightly negligent breach of material contractual obligations (cardinal obligations), the fulfilment of which is essential for the proper performance of the contract and on the observance of which the Customer may regularly rely, the Provider's liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded. In all other respects, the Provider's liability for slightly negligent breaches of duty is excluded.
8.3 Liability for Technical Faults
The Provider is not liable for disruptions or interruptions to the delivery of a course resulting from technical problems on the part of third-party providers (e.g. video conferencing software, internet providers) that are not attributable to the Provider. In such cases, the Provider will endeavour to provide a prompt alternative solution (e.g. a replacement session).
8.4 Liability under the Product Liability Act
The above limitations of liability do not apply to claims under the German Product Liability Act (Produkthaftungsgesetz) or to claims for which strict liability is mandatorily prescribed by law.
9. Data Protection
The collection, processing, and use of the Customer's personal data in connection with the initiation and performance of the contract is carried out in compliance with the applicable data protection provisions. Further information can be found in the Provider's Privacy Policy, available on the Provider's website.
10. Dispute Resolution
10.1 Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR platform), accessible at https://ec.europa.eu/consumers/odr/.
10.2 Consumer Arbitration Board
The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG).
11. Final Provisions
11.1 Applicable Law
All contracts between the Provider and the Customer are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). In relation to consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.
11.2 Place of Jurisdiction
If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contractual relationship is the Provider's place of business in Hamburg. This also applies if the Customer has no general place of jurisdiction in Germany, or if the Customer relocates their domicile or habitual residence abroad after conclusion of the contract. Mandatory statutory places of jurisdiction for consumers remain unaffected.
11.3 Severability Clause
Should individual provisions of these GTC be or become invalid or unenforceable, in whole or in part, either at the time of conclusion of the contract or subsequently, the validity of the remaining provisions of these GTC shall remain unaffected. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes as close as possible to the economic purpose the parties intended with the invalid or unenforceable provision. The foregoing shall apply accordingly in the event that these GTC contain a gap requiring completion.
11.4 Amendments to These GTC
The Provider reserves the right to amend these GTC with effect for the future, in particular to adapt them to changed legal requirements or to a changed range of services. For contracts already concluded, the version of these GTC in effect at the time the respective contract was concluded shall apply.
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Last updated: July 2026
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Note: This document is provided in English for the convenience of English-speaking users. The Provider is established in Germany, and the contractual relationship is governed by German law. In the event of any discrepancies between this English version and the German version (Allgemeine Geschäftsbedingungen), the German version shall prevail.